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Precision Garage Door of Atlantahas received 35 reviews, averaging 2.00 Stars:
Woodstock, GA
Thank you for the review. Our technicians are ALWAYS suppose to get prior approval before doing any additional work. When I discussed this with the technician, he was under the impression you had told him to proceed with the recommendation. It is our desire to make EVERY experience with us a pleasant one. As we discussed on the phone, I mailed you back a check for over half of this repair ($49.95) and your reply via email to me was you were very satisfied and appreciated the excellent customer service I will use this experience as a learning tool for our technicians Thank you for your business! Tim Yeager Owner
Cumming, GA
I just sent an email with our concerns regarding garage door spring replacement. Very happy with our service man, Justin. He was very knowledgeable in regards to his job. We are not happy with the lack of detail in our charges on our invoice, nor with the price we were charged. We feel we were taken advantage of regarding price of job.
- Craig Shewmaker
I am glad we were able to straighten out the confusion about all the work that was performed on your door. I appreciate the email back to me acknowledging the misunderstanding and your acknowledgement of satisfaction. As you know, I immediately called you and responded to your review as soon as I received it Again, thank you for your business
Peachtree City, GA
Repair was from original new install that broke. First appointment left a note on garage door that no one was home and people were at home. Second appointment was cancelled at last minute and rescheduled for 0700 next day. Repairman arrived approx 1030.
- gary marullo
Mr. Marullo, We are very sorry for the experience you've had, and certainly didn't intend for it to be that way. Our technician did show up as scheduled, ON TIME for fist appointment. He attempted to notify occupants of home he was there, but after multiple attempts with no response, a letter was left stating he had been there. Before leaving, he did try to reach you by phone to see what you would like to do, and waited for at least 30 minutes before placing sticker on the door, as he never received a return call. We obviously do not run our business this way, and hate for our customers to have that opinion, but we try everything within our power to make the customer's experience as pleasant and smooth as possible. Hopefully we have the chance to make your next experience a better one with our company. Sincerely, Tim Yeager
Duluth, GA
When Mark arrived he confirmed what I believed the problem was....a broken spring. When I asked him the cost he said $595. Is this the standard price for this service with Precision Door Service? If so, you are $145 higher than the competition. I had already received a quote for $450 (which I believe is too high) and he immediately met their price. This tells me that Precision takes advantage of situations. It's not the way I prefer to do business.
- Sandy Butler
Thank you for posting this review. It is certainly not how I like to do business either. Just as some garage doors cost 5x more than others, so do the functioning parts of a garage door, which greatly contributes to the price difference. We do not deal in replacement parts that are inferior for the sake of making a sale. Precision Door uses parts of much higher quality than competitors. Our springs are high cycle which last 4 times longer than competitors, our cables are 19 strand instead of 7, the bearings are of heavier gauge steel and our drums are commercial quality that have 50% more capacity than most competition. You brought an important point to light for us. Our technician should have taken the time to show you and explain the difference rather than simply meeting a lower price for lesser quality parts. We will concentrate our training efforts to make sure the technicians do a better job of explaining the Precision Difference I am sorry for putting doubt in your mind but you certainly helped us improve an area of our company. I am appreciative and use all feedback from customers as a learning experience, good or bad Tim Yeager Owmer
Acworth, GA
I manage this property and requested that the invoice not be left with the tenant. I was assured that it would be emailed me so that I can request reimbursement. I called yesterday and was told someone would call me and get over the invoice -- did not happen. I just called again because for the second day my request has been ignored.
- Joyce Taylor
My apologizes for the delay in getting your invoice copy Mrs.Taylor Your receipt was in the technicians service book, and they do not report into the office daily. I am again sorry for the delay but trust you are satisfied with the work Tim Yeager
(770) 882-2524
(770) 882-2524(770) 308-4411
(770) 308-4411(678) 436-5599
(678) 436-5599(404) 751-1634
(404) 751-1634(404) 751-1634
(404) 751-1634(770) 882-2524
(770) 882-2524(678) 436-5599
(678) 436-5599(770) 308-4411
(770) 308-4411(770) 282-2211
(770) 282-2211(678) 707-8620
(678) 707-8620(678) 436-5599
(678) 436-5599(678) 707-8620
(678) 707-8620(770) 882-2524
(770) 882-2524(770) 282-2211
(770) 282-2211(706) 608-8899
(706) 608-8899Office: (770) 766-8900
6835 Shiloh Rd E
Suite C-10
Alpharetta, GA 30005
Office: (678) 250-4044
189 Cobb Parkway N
Suite A-3
Marietta, GA 30062
Office: (678) 607-8894
137 Bethea Road
Suite 701
Fayetteville, GA 30214
Although my problem was fixed there were several reasons I would not use your business again. First, the technician called over an hour ahead and told me he was already in my driveway. So, I felt like I needed to leave work right away to get there, even though this was a HUGE inconvenience. I understand that sometimes technicians are running ahead of schedule but to tell me he was already in my driveway made me feel uncomfortable and that I needed to rush home. The technician fixed my garage door opener by making an adjustment that took less than 30 seconds and I know this because we were on the phone when he fixed it. In fact he made the adjustment without telling me. I thought I was going to get some sort of estimate on what the problem was first before the work was fixed. Then he went ahead and performed some other services that I am sure it needed, but, again, did not ask me first. This is Christmas time and every little dollar counts and I would have liked a breakdown of the charges and have been asked if I wanted him to perform the services. It just would have been nice if he asked me instead of just going ahead and doing it. And if this was one of those unusual situations where you have to troubleshoot first and end up fixing the problem so quickly in that process, then should it really cost almost 100$? Good business is supposed to be about customer service, honesty and warmth and I felt like that was missing. Of course I am glad that you fixed the problem but I am not happy with the whole experience and wouldn
- Ann Dennis